Business process improvement (BPI) can be done by anyone, including you, who has an interest in improving the effectiveness, efficiency, and adaptability of the business processes you use every day.
You do not have to know anything about Total Quality Management (TQM) or reengineering to improve a business process, so relax and know that you can make a difference just by following a roadmap and learning a few simple steps.
When you stop and think about it, everything you do is a process - from the moment you wake up in the morning to the time you fall asleep at night. So do not feel anxious by the term BPI. If Vince Lombardi had run a corporation instead of a football team, we might remember him today for saying that process isn't everything, it's the only thing.
The Power of Business Process Improvement will help you learn how to eliminate bureaucracy, conduct a value-added analysis to identify whether your business process delivers what your clients and customers care about, simplify processes, estimate the labor used for a business process (sometimes called Full-time Equivalent), reduce cycle time, draw a user-friendly process map that anyone can follow, and more techniques to help you engage your colleagues in BPI work. Read about a real-life training and development case study where I worked with a client and redesigned the entire learning process.
